Need help with your account, subscription, payment or playback? The SpotPlayTV team is available to guide you.

Service channels

Email: alipiotanan4@gmail.com
Phone: +55 19 98837-9335

To speed up service

Enter your registered email, describe the problem and say on which device and browser it occurred. If possible, send a screenshot and the name of the movie, series, channel or episode. Never send your password or full card details.

Playback problems

Check your internet connection, refresh the page, confirm that the content is included in your plan and test again. On cell phones, keep your browser updated. If the error persists, provide the message displayed and the approximate time.

Account and subscription

For questions about access, profile, billing, cancellation or change of plan, please contact the email above using the address linked to the account.

Privacy and data deletion

Requests related to personal data can also be sent to alipiotanan4@gmail.com. Consult the Privacy Policy and the Data Deletion Request page for the procedure.